Home Career Opportunities Telephone Operator (OPS/TO 2) (Not Vacant)

Telephone Operator (OPS/TO 2) (Not Vacant)

Salary Scale: Min: $650,090.00 – Max: $772,753.00 per annum

 

JOB PURPOSE

Under the general direction of the Manager, Office, Assets & Special Services the incumbent is responsible for operating the telephone switchboard and maintaining records of all long distance calls.

 

KEY OUTPUT

  • Calls processed.
  • Bills reconciled
  • Faulty lines reported

 

Key responsibility areas

  • Checks telephone lines daily and promptly report faulty lines to Cable & Wireless
  • Receives incoming calls, identifying the officers required and connecting callers to the appropriate extensions.
  • Answers calls from extensions, dialling numbers required and connecting the party to the officer(s)
  • Advises officers as to any difficulties being experienced in obtaining number requested.
  • Ensures that long distance calls made are authorized by the head of divisions before calls are placed.
  • Records all calls indicating official or private in the Telephone Register.
  • Reconciles monthly bills from cable & Wireless with details recorded in Telephone Register
  • Informs all officers and Administrator, Special Services of amounts owing for private calls.
  • Perform any other related duties, as assigned by the Manager, Office, Assets & Special Services

 

Minimum Required Education and Experience 

  • Four (4) CXC, Grade 1-3 or O’ Level including English Language
  • Training in customer services techniques; plus
  • Training in switchboard techniques
  • Two (2) years experiences in a similar position

 

Applications with résumés are to be submitted no later than Thursday, May 5, 2022 to:

Director
Human Resource Management & Development
Ministry of Health & Wellness
Kingston 10
jobs@moh.gov.jm

 

The Ministry of Health thanks all applicants for their interest; however, please note that only short-listed candidates will be contacted